TERMS AND CONDITIONS OF THE "VETKO" PLATFORM
Below are the terms and conditions applicable to Users of the
platform "Vetko.pet" (hereinafter referred to as "Platform") of the company AMLOG LLC (hereinafter referred to as the "Company"), identified under the domain www.vetko.pet, where the purpose is to create a space to put the User in contact with Service Providers from various areas of the care of the pet in a direct and simple way in order to provide the User with a service focused especially on the needs of the User's pet, as defined in this document in clause 5.
The terms and conditions shall describe the contractual relationship between the Company, the Company, and the Company.
limited liability under the laws of the State of Delaware, United States of America,
America, identified with Employer Identification Number EIN No. 61-2051957. In them explain the rights and obligations that Users acquire through the use of the Platform, or when using any of our Services by any means, and the rules under which which will maintain the relationship.
By registering as a User, by using our Services, and/or by electronic acceptance of these terms and conditions, the Users express their consent and acceptance of them. All of the above, when clicking and/or double-clicking on the links that the Platform has arranged for the effects.
Likewise, when carrying out any of the activities mentioned above, Users declare that they have legal capacity and the necessary powers to be bound by agreement with these terms and conditions.
Users should carefully read these terms and conditions, our privacy policy, and our privacy and processing of personal data and any other document referenced therein
Terms and Conditions.
1. What is Vetko.pet
Vetko.pet is an electronic space to connect the offer of Service Providers to pets with the demand for them, by third parties outside the Company, so that Users can at the same time contact the Providers of Services for the realization of a legal business, which consists of the provision of a service by the User Service Providers, without the Company being linked to none of the extremes of the legal relationship that arises between them.
2. Definitions
to. Platform: is the website, application or computer development, regardless of its name, which will offer Users access to the Services. The name of the Platform, its format and operation, may be vary as the Company deems appropriate.
b. Veterinary or care service: refers to the contract entered into between the consumer and the service provider in order to provide a service to the consumer according to the area of expertise, about which the Company does not have no liability.
c. Services: means the Services defined in clause 5 of these terms and conditions, consisting of a marketplace of the Service Providers.
d. Users: They are classified as follows:
i. Consumer: are the people who seek to solve a need related to your pets through the offer of Service Providers existing on the Platform.
ii. Service Providers: are the people who offer their services to solve the needs of consumers.
iii Service Provision Contract: That agreement of wills entered into between the Consumer and the Professional, by means of which the Consumer requests, through the Platform, the provision of a service, the latter being obliged to
perform such service at your own risk, in exchange for receiving a remuneration as consideration.
3. Purpose
By registering on the Platform as a User, by accepting these terms and conditions and/or by using our Services, Users are freely and voluntarily contracting a intermediation service. The terms of this service include these terms and terms and any other binding documents that are published on the Platform, or are to the User by any other means, which will be available for consultation, including, but not limited to, the Privacy Policy and Processing of Personal Data.
4. Requirements for Access to the Services
In order for pet Keeping Users to access the Services, they must comply with at least with the following requirements.
a. Have the legal capacity to contract.
b. Have the necessary resources to pay the consideration for the Service Veterinary or care.
c. Have read these terms and conditions.
5. Description of Services
The Platform offers the following Services:
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Marketplace service: these are the services offered by the Platform for connect Consumers with Service Providers, so that they can hire the services of those. The consumer is in charge of choosing, under his or her criterion or need, to the Service Provider that best suits them given theprofile reference and its ratings. The area of coverage of the referred Services is the territory of EEUU.
6. About the User registration process and rules regarding the Account: In order to access the Services offered on the Platform, Users must create a account on the Platform.
General Registration Terms and Conditions
i. When accessing the Platform, Users must fill out the registration form in all its fields, with valid data, to be able to use all the Services provided by the Platform. The Platform may request at any time, the information it deems necessary to verify the information provided.
ii. All Users must complete the required information in a manner exact, precise and true, and assumes the commitment to update its data whenever necessary. For these purposes, and prior to the collection of the respective personal data, the Users must read and to know the Platform's Personal Data Protection Policy and authorise the processing of your data in accordance with this policy, the which is available at the following URL: https://vetko.pet/politicadeproteccióndedatospersonales
iii. Users shall guarantee and be liable, in any the veracity, accuracy, validity and authenticity of the data personnel who supply.
iv. Users will be liable for any damage, damage or damage. inconvenience generated by the provision of false, erroneous and vague.
v. If the Users' personal information presents any change that affects any of the Services offered by the Platform, the Users must update it through the means provided to it.
vi. Users agree and acknowledge that the Company will use as the main method of communication the email address registered to the account.
vii. Users agree that the accounts or profiles created may be disabled or limited if the Platform determines that it has been incorrect, false or inaccurate information, or a improper use of the Platform.
viii. The account is personal, unique and non-transferable.
ix. Users will access their account by entering the email registered on the Platform and security key elected personnel. Users are obliged to maintain confidentiality
of your security key and to take the necessary security measures so that no safety incident occurs with respect to the handling of your account and the respective security code that assists you. The Company will not be liable for any loss or damage arising as result of the insecurity of your account.
x. The Company may terminate an existing account for any reason, at the his sole discretion.
xi. The Users' accounts may not be assigned or transferred, nor may they be subject to any other commercial operation that is not expressly acknowledged by these terms and conditions. Users are responsible for any use unauthorized by a third party, is made voluntary or involuntarily, or from any third party who may access their access credentials, due to acts performed by Users cataloged even for the slightest fault. Users undertake to notify the Company immediately, by a suitable means, and of any unauthorized use of your account, as well as the entry by unauthorized third parties to it.
xii. The User is solely responsible for the activity and Content managed from your account, including, but not limited to, Veterinary Services and Care Purchase Transactions Made.
xiii. Users accept that the data provided will pass through the Background and Digital Identity validation process prepared by Truora.
xiv. Grounds for refusal, suspension and/or disqualification from registration of Accounts: The Company may terminate, suspend or disable any account, When any of the following events occur:
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i. Any account where false information is found will be terminated,incorrect, wrong, imprecise, erroneous, or confusing.
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ii. A User's accounts will be suspended when a Userfails to comply with any of its obligations with respect to the Platform. In case If you fail to comply more than three (3) times, the account will be terminated. Without Notwithstanding the foregoing, the temporary suspension of a account, as long as the existence of an indication that accounts for a potential breach or violation of legal provisions or These Terms and Conditions.
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iii. When an illegal operation is carried out or that threatens the security of goods or persons, through a registered account, such as account will be canceled, and if this is the case, the authorities will be notified of the irregularity presented.
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iv. Any account that uses a inappropriate language in the development of their interactions, unless the space in which it is used allows this type of interaction. by inappropriate language, it will be understood that which is disrespectful, affects the honor and good name of people.
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7. About the use of the marketplace service
To use the marketplace services, Users must comply with the following:
a. General Terms and Conditions of Service
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i. The Consumer may choose at its sole discretion the Professional who will wants to provide its service.
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ii. Select the Service. The consumer must select the service that If necessary, you must also indicate all the data requested by the Professional, such as physical address, schedules, allergies, pre-existing conditions, etc. Once selected, the characteristics and total value of the service, that allow the full individualization of the service for analysis detailed of the consumer.
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iii. Service validation. Once the previous step has been completed, the Platform must show the consumer a summary of the service as to its general conditions, given by the Professional. In this way, the consumer will be able to validate and confirm the information and the service selected.
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iv. Entry of the service to the shopping cart. This income corresponds to the Consumer's unequivocal will to request the management of a Veterinary or Care Service, since it has been reported with sufficient characteristics of the same, having the possibility of to acquire it or not. The Platform has total autonomy to limit entry of services to the shopping cart on occasion to quantity.
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v. The value to be paid for the provision of the Veterinary Service or care.
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vi. Payment. The consumer will make the payment directly to the Professional either in cash or through the payment gateway provided by the Platform for this purpose. The order/purchase is understood to be completed and therefore once the consumer confirms the Veterinary Service or of care.
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vii. Qualification. Consumers may rate the Services Veterinarians of each Professional.
b. General Terms and Conditions Applicable to Services Providers
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i. It is the obligation of the Service Providers to fill out the Professional registration in all its fields, with valid data, to be able to use the services provided by the Platform.
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ii. The Service Providers shall guarantee and be responsible, in any case, of the veracity, accuracy, validity and authenticity of the data they provide, as well as the provision of the Services Veterinarians. In any case, the Platform may require at any time information that it deems necessary to verify the information provided, additionally a one-time free of 2 US dollars to cover the costs of identity validation using Stripe's services.
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iii. The Service Providers shall establish the price of their Veterinary Services offered on the Platform.
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iv. The Service Providers shall remain indemnified and shall be liable for any damage, damage or inconvenience caused to the Company or a third party, generated by the provision of its services and/or the provision of false, erroneous and inaccurate information.
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v. The Service Providers shall be directly liable for the quality of their Veterinary and welfare services and do not compromise on at no time the responsibility of the Company.
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vi. Service Providers agree that their accounts may be disabled if the Platform determines that it has been provisioned incorrect, false or inaccurate information, without this constituting a verification obligation on the part of the Platform, or if the Platform determines that the Professional is not eligible to be on the Platform, or has been reported more than three (3) times by Consumers.
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vii. Service Providers are obliged to have an account to receive remuneration for Veterinary Services.
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viii. Service Providers must validate their identity through through the validation service provider provided by the Platform, as an essential requirement to be able to offer its Veterinary Services on the Platform.
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ix. Service Providers are responsible for collecting the payment of the service in case the consumer selects as a means of effective payment.
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x. Service Providers must take the mandatory training that the Platform has in order to offer its Services.
c. General Terms and Conditions Applicable to Consumers
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i. It is the obligation of Consumers to fill out the registration form of
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consumer in all its fields, with valid data, to be able to use
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the services provided by the Platform.
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ii. Consumers understand and agree that the Company is not responsible for Veterinary and Pet Welfare Services provided by the Service Providers, and that the only persons responsible for are the Service Providers.
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iii. Consumers agree and acknowledge that the Company does not has no link with the Professional, and therefore does not assume liability for failure to comply with any of its obligations.
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d. Price of Veterinary Services and fee charged by the Platform the price of Veterinary Services is indicated by each Professional, and varies from Professional to Professional. The Platform will charge the Professional a fixed fee of 50 US dollars per month under the subscription method or [15]% low demand for each service rendered of what is actually collected by the Veterinary and care services through the Platform or in cash, the which will be deducted by the Company at the time of making payments corresponding to Wednesdays of each week. and. Payment and payment methods in order to access the Services, the Consumer must pay the price of the Veterinary Services proposed by the chosen Professional. If the service veterinary or care is not effectively provided by the Professional, the platform will carry out the corresponding investigations, and if it is appropriate, will return the value of the service, paid and not provided. The means of payment for the Services are those indicated by the Platform at the time of select a payment method.
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f. Collection mandate: the Service Providers grant, by means of these terms and conditions, the express power to the Company to collect on its behalf the value of the Services provided through the Platform.
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g. Payment to Service Providers: the Company will pay the Service Providers the value of the Services Veterinarians, provided through the Platform minus 0.5 US dollars for bank costs, minus the 15% commission, additional are subtracted from the withholdings that may be applicable, on Wednesdays of each week. In case that the Professional has received cash payments, the Platform will proceed to make a cross-check of accounts and pay the difference to the Professional. The Service Providers will assume the withdrawal costs generated by the payment gateway used to collect the value of the Services Veterinarians.
8. Obligations of Users
Users undertake to comply with all the obligations expressed in the
these Terms and Conditions, as well as those determined in other documents,
including and without limitation other contracts that are entered into with the Company, as well as the personal Data Protection Policy. In addition to these obligations, Users, they will have the following obligations:
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a. Address the Platform's staff, other Users and the Service Providers.
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b. Pay for Veterinary and Pet Welfare Services
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c. Update the information provided regarding your identity.
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d. Notify the Platform of any irregularity or illegality you may have knowledge that occurs.
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e. Refrain from sending information to make publications that violate the Intellectual Property Rights of Third Parties.
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f. Read and fully understand these Terms and Conditions.
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g. Comply with the community manuals and all the rules expressed in them terms and conditions or in other documents.
9. Vetko's obligations
By virtue of the nature of the service offered by the Platform, it undertakes to:
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a. Publish the profiles of the Service Providers that comply with the requirements set forth in the terms and conditions.
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b. Provide the infrastructure for the correct contracting of services.
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c. Communicate to the Service Providers when there is a Consumer interested in a Veterinary or Care Service.
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d. To require all Service Providers to provide information that allows them to identification and verification of their experience, as well as validate this information by suitable mechanisms.
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e. To allow the consultation of the information of the Service Providers to the Consumers for the purpose of filing a complaint or claim directly with the Professional.
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f. If the Platform is notified by a User about the existence of information that is false, erroneous, inaccurate, incomplete or that does not comply with these terms and conditions, may make inquiries and inquiries in order to corroborate the assertions that were known. In case to evidence such failures or to have reasonable suspicion about their veracity, authenticity or verifiability, you may disable accounts by contacting user. Not withstanding the foregoing, the Company will not make any refund of money paid in any transaction, as well as not responsible for damages and damage, except in cases where the Veterinary or Care Service does not has been effectively rendered and this fact can be fully demonstrated, in which case the Platform will return the value to the Consumer paid by the Veterinary Services.
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g. Work with Consumers to manage their complaints directly before the Service Providers.
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h. Pay the profits obtained from the Veterinary Services to the Veterinary Providers. Services under the terms described herein.
10. Guarantee and quality in the Services
Consumers and Users in general, accept and acknowledge that Vetko.pet is a Marketplace platform, which connects Service Providers with Consumers, but that it has no type of relationship with the Service Providers, so that it does not have any kind of relationship with the Service Providers. is able to guarantee the suitability, veracity or effectiveness of the Services, so that that the Platform cannot guarantee them.
Notwithstanding the foregoing, Service Providers undertake to comply with all the rules
of the Consumer Protection Statute, in the event that a consumer relationship is configured, and to that extent, it must be directly responsible for damages, losses, and guarantees that the other Users claim against them.
The Company will help Consumers to manage their requests, complaints or claims, in against the Service Providers, but such obligation is one of means and not of result, and to that extent it does not constitute any warranty with respect to the Services.
The Platform will make its best efforts to ensure that the Services are provided with the quality that subject to these terms and conditions.
Notwithstanding the foregoing, the Intermediation Services provided by the Platform do not have any guarantee, other than that communication between the two parties is effectively achieved, and They are provided in accordance with the terms of clause 11 of these terms and conditions.
11. "As Is" Service
Users agree that the Services provided by the Platform are an "as is" service, which means that there is no express or implicit guarantee whatsoever regarding the provision of the service of the Platform, except to ensure that there is effective communication between the Service Providers and Consumers. No information that Users have received by any means from the Company or any of its representatives or officers, in addition to these terms and conditions conditions, shall not compromise the Company's liability or provide any guarantee about the Services.
For this reason, the only remedy that Users will have in relation to the Services that the Platform, will be to cancel your account and never use the Platform again.
12. Requests, complaints, claims and suggestions
Requests, complaints, claims and suggestions (hereinafter "PQRS") to the Services of the Platform shall be governed by the following provisions:
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a. The PQRS of the Users may be filed through the form of contact or email: info@vetko.pet
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b. The User or a third party on his/her behalf, after identification, may submit your direct complaints free of charge, on the Platform or others means that it provides.
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c. The Platform registers and individualizes the claim by assigning a number to its claim, which shall be brought to the attention of the person who submitted the complaint, to through a copy or by informing the number of the copy.
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d. The Platform may transfer the PQRS to a third party, when it deals with information or a service not provided directly by the Platform.
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e. In the event that the response corresponds to the Platform, it must be deliver within the following fifteen (15) business days.
13. Vetko's Liability
The Company informs Users that it will be exempt from liability when:
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a. Users provide incorrect identity data or information, inaccurate, outdated or false, and in particular, but not exclusively, nor limiting, for damages of any nature that may be owed impersonation of a third party, carried out by a User in any kind of communication or transaction carried out through the Platform.
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b. For consequences arising from the content of the information published by the Users, without prejudice to the fact that the Platform may limit or delete any Content at your discretion.
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c. When there is a suspension, interruption or interruption of the Services due to corrective or preventive maintenance.
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d. When urgent modifications must be made that are necessary in the Platform for reasons beyond the Company's control in cases of congestion of magnitude in the lines or signals, cases of force majeure or attributable to nature, atmospheric conditions, high or low voltage of the electrical system and others of a similar nature.
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e. The Platform does not offer guarantees about the Veterinary Services carried out by through the Platform.
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f. By viruses imported through the network or whatever their origin.
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g. Due to the improper use of the Services by the User, either by Lack of knowledge of the use of equipment, misconfiguration of these, technical failures access or other similar on the equipment owned by the Users.
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h. For loss of profits due to business not carried out by the Users, profit loss of financial loss or loss of information or data, related to with the Veterinary Services.
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i. For any cost, harm or damage that is caused to the Users, such as as a result of improper use of the Services by persons outside the Platform.
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j. For infringements of intellectual property rights by Users, to whom the status of entitled holders is attributed, either as holders or licensees of such rights, or those who presume to have any type of authorization for its use.
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k. The Company is not responsible for the performance of the Services, and the Consumers understand that the Service they contract with the Platform is of mere intermediation.
In any event, the Company's liability is limited to: (i) for the Consumers, the value they paid for the Services during the preceding 12-month period to the event that gave rise to the liability, (ii) for the Service Providers, the value that
was paid for the Services in the 12-month period prior to the event giving rise to the responsibility.
14. Indemnity
The Users, and in particular the Service Providers, agree to indemnify, defend, indemnify and hold the Company harmless from any claim, liability, damage, loss, and expense, including but not limited to legal fees, arising out of or are in any way related to the breach of these terms and conditions, the improper use of the Platform, the professional responsibility of the Providers of Services, and in general on the breach of the Service Provision Contract entered into between the Consumer and the Professional, including, but not limited to: any injury, loss, or damage of any kind arising in connection with or as a result of such injury, loss, or damage of any kind arising in connection with or as a result of such injury. Contract for the provision of services.
15. Service Level Agreement
The Company is committed to maintaining 99% availability of the Platform. However, the Company will not be liable for any damages that may be caused by the eventual failures in the Platform.
16. Support
The Platform will have a customer service through WhatsApp published on its website that will be available to Users from 8am – 6pm
17. Platform Failures
The Company is not responsible for any damage, injury or loss caused by failures on the Platform derived from the server or the Internet. The Company shall also not be liable for any virus that could infect the Users' computer as a result of access or use of the Platform or as a result of any transfer of data, files, images, texts, or audios contained therein. Users may not attribute any liability nor to demand payment for loss of earnings, by virtue of damages resulting from technical difficulties or failures in Internet systems. The Company does not guarantee continued access to and use or of its Platform in excess of what is stated in the Tier Agreements of Service.
The Platform may eventually be unavailable due to technical difficulties or failures of the Internet, or for any other circumstance beyond the control of The Company; in such cases shall endeavour to re-establish it as quickly as possible without any imputation being made of the type of liability to the Company. The Company shall not be liable for any errors or omission that Users commit within the Platform.
18. Hyperlinks to other websites and use of cookies
Users agree that the Company may make use of cookies and other technologies similar conditions, both on the Platform, its contents, services, and in emails sent to Users, for the purpose of, among others, authentication purposes, registration activities on the Platform, improve the functionality of the Platform, optimize the Services
offered, analyze market trends, analyze demographic information of those who visit the Platform and make use of the services it offers, evaluate the effectiveness of the advertising of the same, consumption behavior of the buyers of the Platform and result of the activities carried out there, determine who has opened the email sent and the format in which it is sent. These tools allow the obtaining, among others, information regarding the type of browser and operating system used, IP address, the time spent on the Platform and the number of visits made to the Platform, the use of it, among others. Users can set their browser to disable and delete cookies, in which In this case, although you may continue to visit the Platform, access to certain features of the Platform may be restricted.
19. Intellectual Property
The Platform, the Services, the solutions and designs, graphics, texts, images, code source and object code, usage model and other content to which Users have access to access to the Services is owned by the Company and protected by the intellectual and industrial as appropriate. Distinctive signs, such as trademarks, trade names, logos, and all components of the distinctive signs of the Company, are the exclusive property of the Company, therefore, Users do not have the right to use the trademarks without authorization. The use of the applications and software of the Platform by the Users, implies any transfer of the industrial property rights and copyrights of the Company on such content, or on the Platform. Authorized uses shall be delimited by these terms and conditions, the natural and functional purpose of the applications and software of the Platform and the legal relationship between Users and the Company.
The uses conferred must be interpreted restrictively.
Users and any third parties must refrain from extracting and/or reusing parts of the content without the prior and express consent of the Company and/or their respective owners, under penalty of indemnify the Company for any damage or injury caused by the breach of this section.
20. Processing of personal data
By accepting these terms and conditions, the Company is authorized to the collection, use and processing of personal data contained in the Platform and those that may be supplied or collected in the future, for the purposes and in the
terms described in the Company's Personal Data Processing Policy, which is available in https://vetko.pet/politicatratamientodedatos In any case, Users may exercise their rights to know, update, rectify or delete the data or revoke this authorization under the terms of the Data Processing Policy.
Personal data.
The Company may ask Users for some Personal Data such as name, address, telephone and email, means of payment. By providing the data by any by means the User grants express consent for the Company to carry out
Personal Data Processing operations such as collection, storage, use, circulation or deletion, under the terms of the Personal Data Processing Policy.
The Company will also be able to obtain data through the integration with Microsoft, Google, Facebook or other platforms, which will also be subject to these terms and conditions. conditions and in particular to the privacy policy and processing of personal data.
Personal data will be processed for the development of the corporate purpose of the Company and other purposes specified in the company's personal data processing policy.
Company.
The Company will process personal data, as defined in the privacy policy and processing of the Company's personal data, for as long as necessary to comply with the aforementioned purposes, and/or as long as it is necessary for the fulfillment of legal or contractual obligations.
21. Term and Termination
These terms and conditions and other binding documents shall apply to the relationship with the Company, while the User uses the Services offered by the Platform. In the event that the Company determines that the User has violated any of the conditions set forth herein, may immediately terminate or suspend the relationship with the Company.
22. Force majeure and fortuitous event
Neither the Users nor the Company shall be liable for non-compliance or delay in the compliance with obligations, in the event of a force majeure event, is say that it is irresistible and unpredictable, and beyond reasonable control of both the User and the Company, including, but not limited to, the issuance of a law, an act of authority, a flood, an earthquake, a pandemic, etc.
Neither the User nor the Company will be liable in the event that a fortuitous event, which involves the act of a third party that becomes unforeseeable and irresistible and legally alien to the party alleging it, including, but not limited to, a war, an act malicious third-party violence, etc.
In any case, force majeure and fortuitous event will be considered exemptions from responsibility and suspend or extinguish, as applicable, compliance with the obligations.
23. Acceptance of Terms and Conditions and Amendments
The use of the functionalities included in the Platform by the Users implies the acceptance of these Terms and Conditions. If any User disagrees with any of the elements contained in the Terms and Conditions, the use of
the Platform.
These Terms and Conditions constitute a legally binding agreement between Users and the Company.
The Platform may make updates and changes to these Terms and Conditions, both in their appearance and in their characteristics and content, and this may be changed or modified as new functions or features are developed, and
to the conditions of access at any time, without this implying a commitment in addition to those established by the Platform or any type of damage is alleged.
24. Governing Law
Users agree that these terms and conditions shall be governed by the EEUU laws . In the analysis of this document, the documents herein shall be interpreted as follows:
in the following order: (i) The terms and conditions (ii) The data processing policy (iii) Any other written document signed by the User and by the Company with to be part of the binding documents.
25. Separability
Users accept that each of the clauses of this document has the essential condition and non-compliance with any of them may give rise to the termination of the contract that the User enters into with the Company.
If any of the provisions of the binding documents are deemed invalid, illegal, or unenforceable, its remaining provisions shall at no time be affected or and invalid, illegal and unenforceable provisions shall be restated in form that reflects the original intent of the document.
26. Dispute Resolution
Users agree that for any divergence or discrepancy that may arise during the use of the Platform, the User and the Company shall have a term of thirty (30) days calendar, counted from the date of the claim, to settle their differences by going to direct negotiation or conciliation. If after this time, we are unable to reach any agreement, both the User and the Company, are free to go to ordinary justice.
Thank you for reading our terms and conditions carefully.
Validity: 15 May 2024